Privacy policy

Cave Women (trading name of Team Outdoors) is committed to respecting and protecting the privacy of visitors to our website as well as the privacy of our customers.

Website disclaimer

Whilst every care has been taken in compiling the content of this website, some errors may occur. The statements on this site are believed to be correct at the time of publishing. However, the website owner shall not be liable for any loss, damage or inconvenience arising from inaccuracies.

We cannot control the content of, or take responsibility for, pages maintained by external providers or organisations that can be accessed through our site. Any external products and services listed do not necessarily carry our endorsement or imply a recommendation.

If you are aware that any information here contains mistakes or needs updating, please email hello@cavewomen.co.uk.

Visitors to our website & Cave Women customers

For visitors, we have structured our website so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. For customers, once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Cave Women.

What information do we collect?

When you visit our website, our web server may collect basic information about your visit, such as your internet provider's domain, the time you accessed the site and the pages you visit. We may also use cookies — small pieces of information stored on your device — which allow the website to respond to you as an individual.

• Enquiry / contact form: sends us the details of your enquiry, including your contact details, with the choice to opt in to a newsletter.
• Booking form: provides your personal details, including permissions for emergency medical care and use of photos for Cave Women promotion only. This is not shared with anyone except in the case of urgent medical support.
• Online payments: handled through a secure payment platform. We can log in to that platform to check your order or issue refunds. We do not share your financial information with anyone else.

Contact information typically includes your name, phone number, email address and an emergency contact. While you are a customer, we manage information relating to your booking status, choice of trips and customer records, and we may store related communications as a necessary part of providing our service.

How do we use this information?

The basic visitor information collected is used to help us analyse web traffic and improve the content of our website. Cookies may be used to make your interaction with us easier. Note that our site may provide links to products and services offered by other companies; those websites will be able to determine that you linked from our site.

We use the contact information you provide to deliver our service to you, and payment information for payment processing purposes only. We create and maintain information such as booking status, choice of trips and customer records in the normal course of providing a service. Cave Women may use customer information to let you know about other similar trips and services we offer.

Disclosure of your information

We will not otherwise disclose customer personal information unless we are sharing it to aid emergency medical support, or where we reasonably believe disclosure is necessary to identify, contact or bring legal action against someone who may be causing harm or interfering with the rights or property of Cave Women, our customers or others, or where we have good reason to believe the law requires such disclosure.

Opting out

You may opt out of receiving newsletters or notices about new trips from Cave Women at any time by sending a request to hello@cavewomen.co.uk. Please note that we reserve the right to send important information regarding your booking at our discretion.

Changes to this policy

Cave Women reserves the right to add to, delete or modify any provision of our terms of business, booking conditions or this privacy policy at any time.

Contact us

Cave Women is a trading name of Team Outdoors, operating across the Peak District and Yorkshire Dales.

Email: hello@cavewomen.co.uk
Phone: +44 7449 095368

Want to know what we hold about you, or ask us to update or delete it? Get in touch and we'll help.